Last updated: 24 May 2026
That's it. Deletion runs immediately and is irreversible.
If you can't sign in (forgotten password, account locked, no longer have the email), send a deletion request to support@heysocialfish.com from the email address on the account. Include:
We'll confirm receipt within one working day and complete the deletion within 7 days — typically much faster.
The moment you confirm:
We retain a small, anonymised audit log of the deletion event itself — the timestamp, the workspace identifier, and the deletion source (self-serve or manual) — for up to 12 months. This is required by our financial-records retention policy and is necessary to handle chargebacks, payment reconciliation, and regulatory enquiries. It contains no personal data and cannot be used to identify you.
Payment-related records held by Stripe or GoCardless are retained according to their own policies and statutory requirements (typically 6-7 years for financial records). We don't control those retention periods — they apply to anyone who has ever paid the company, regardless of whether the HeySocialFish account is later deleted.
HeySocialFish only ever sees the data you explicitly connect (e.g. YouTube channel stats, TikTok video analytics). When you disconnect a platform — from the Connect page — we delete the access token and stop reading from that platform immediately.
To delete the data those platforms hold on you directly, use their own data-deletion tools:
Deletion is meant to be straightforward. If anything fails or you're unsure whether it worked, email support@heysocialfish.com — a human reads every message and will get back to you within one working day.